Privacy Policy

We collect personal information in the following ways.

Information you give us directly

We may collect:

• Your name, email address, phone number and any message content when you complete our website contact form.
• Your name, contact details, stay dates, room preferences and any special requests when you make an accommodation booking.
• Your name, phone number, email address, reservation details and any special requests when you make a restaurant reservation.
• Information relating to functions, events, group bookings or other services you book with us.
• Payment information required to process a booking or transaction.
• Any information you choose to provide when you contact us by email, phone, through our website, or in person.

Payment information

Payment card details entered through our online booking systems are processed securely by our relevant booking or payment provider.

We do not store full payment card information on our own website systems.

Information collected automatically

When you visit our website, we and our service providers may collect technical information including your IP address, browser type and version, device type, pages viewed, time spent on pages, and the website or source you came from.

CCTV

We operate CCTV cameras in and around public areas of Harbour View Hotel for security, crime prevention, health and safety, and the protection of our guests, staff, property and premises.

CCTV footage is retained only for as long as reasonably necessary unless it is required in connection with an incident, investigation, insurance matter or legal requirement.

We may use your personal information to:

• Take, confirm and manage accommodation bookings.
• Take, confirm and manage restaurant reservations.
• Manage functions, events and group bookings.
• Process payments associated with bookings and services.
• Respond to enquiries.
• Provide the services you have requested during your visit or stay.
• Communicate with you about your reservation or booking.
• Maintain the safety and security of our premises, guests and staff.
• Prevent or investigate suspected fraud, theft or other unlawful activity.
• Meet our legal and regulatory obligations.
• Understand how our website is used so we can improve it.
• Manage and improve our services and customer experience.

Our legal and regulatory obligations may include requirements arising under the Privacy Act 2020, Sale and Supply of Alcohol Act 2012, health and safety legislation, and other laws applying to licensed premises and accommodation providers.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless you have agreed to that use or the Privacy Act or another applicable law allows us to do so.

We do not currently operate a general marketing mailing list.

If we introduce one in the future, we will only send marketing communications where we have an appropriate basis to do so and will provide an easy way to unsubscribe.

We will not sell your personal information to third parties for marketing purposes.

We share personal information only where reasonably necessary to operate our business, provide services to you, or meet our legal obligations.

This may include:

• Our accommodation booking system provider, which processes accommodation reservations and related payments on our behalf.
• Restaurant Hub, which we use to manage restaurant reservations and associated customer information.
• Our payment processing providers.
• Microsoft 365, which we use for business email and related services.
• Web3Forms, which delivers website contact form submissions to us.
• Google Analytics, which helps us understand how our website is being used.
• Website hosting, IT and technology providers that support our business systems.
• Accountants, insurers, lawyers and other professional advisers where reasonably necessary.
• Police, licensing authorities, regulators, courts or other government agencies where disclosure is required or permitted by law.

Information submitted through third-party booking or reservation systems may also be handled in accordance with the privacy policies and terms of those providers.

We do not sell your personal information.

Some of the service providers we use may store or process personal information outside New Zealand.

This may include providers of email, website analytics, booking, reservation, payment processing, website hosting and other technology services.

Where personal information is disclosed outside New Zealand, we take reasonable steps as required by the Privacy Act 2020 to ensure that appropriate privacy safeguards apply.

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites function and can help us understand how our website is being used.

We may use:

• Necessary cookies, which are required for the website, accommodation booking system or restaurant reservation system to operate correctly.
• Analytics cookies, including through Google Analytics 4, which help us understand how visitors interact with our website.
• Booking and reservation cookies, which may be used by our booking providers to maintain booking sessions and provide their services.

Analytics information is used to understand website usage and improve our website and services. We do not use Google Analytics information ourselves for the purpose of personally identifying individual website visitors.

You can control or delete cookies through your browser settings. Blocking certain cookies may prevent parts of the website, booking system or reservation system from functioning correctly.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

Access to personal information is limited to staff and service providers who reasonably require access to perform their duties or provide services to us.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or for as long as required by law.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

We take privacy and information security breaches seriously.

If we become aware of a privacy breach, we will take reasonable steps to contain and assess the breach and minimise any potential harm.

Where a privacy breach has caused, or is likely to cause, serious harm, we will comply with our notification obligations under the Privacy Act 2020, including notifying the Office of the Privacy Commissioner and affected individuals where required.

Under the Privacy Act 2020, you have the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct personal information you believe is inaccurate, out of date, incomplete or misleading.

To make a request, please contact us using the details below.

We will respond to requests in accordance with the timeframes required under the Privacy Act 2020.

If you are not satisfied with how we have handled a privacy matter, you may raise the matter with the Office of the Privacy Commissioner.

We do not knowingly collect personal information directly from children unless it is reasonably necessary to provide our services or is provided by, or with the involvement of, a parent, guardian or responsible adult. Information about children may be included as part of an accommodation, restaurant, function or group booking.

Our website may contain links to websites and services operated by third parties, including our accommodation booking and restaurant reservation providers.

We are not responsible for the privacy practices or content of websites operated independently from Harbour View Hotel.

We encourage you to review the privacy policies of third-party providers when providing personal information directly to them.

If you have questions about this Privacy Policy, believe your privacy has been affected, or wish to request access to or correction of personal information, please contact us:

Harbour View Hotel 14 Bow Street, Raglan 3225 New Zealand Email: enquiry@harbourviewhotel.co.nz Phone: +64 7 825 8010

You can also contact the Office of the Privacy Commissioner if you have concerns about how your personal information has been handled.

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

Any changes will be posted on this page with a revised "Last updated" date.