This policy covers the Harbour View Hotel website, operated from 14 Bow Street, Raglan 3225. It explains what information we collect when you use the site, why, and how it's handled.
We collect information you give us directly through the site's forms: your name, phone number, and email address (Contact, Functions enquiry, and Parking registration forms), plus vehicle registration and booking confirmation details on the Parking form. If you make a room booking, that information is collected and processed directly by our booking engine, WebRooms — see their own privacy policy for how they handle it. We also collect general usage data (pages visited, approximate location, device type) through Google Analytics.
We use the information you provide to respond to enquiries, register your vehicle for guest parking, and process function bookings. We use Google Analytics data in aggregate to understand how the site is used and to improve it. We don't use your information for anything beyond the purpose you provided it for.
A few third-party services process data on our behalf when you use certain parts of the site: Web3Forms delivers form submissions (Contact, Functions, Parking) to our inbox; WebRooms handles room booking and payment; Raglan Shuttles' booking system (Rezdy) handles shuttle bookings; and Google Analytics provides site usage statistics. Each of these operates under its own privacy policy, which we encourage you to review if you have specific concerns.
The site uses cookies set by Google Analytics to distinguish visitors and measure site usage. These don't identify you personally. You can block or clear cookies at any time through your browser settings.
We don't sell or rent your personal information. It's only shared with the third-party services listed above, to the extent needed for them to do the job you've asked of them (e.g. sending an enquiry, processing a booking).
We keep form submissions and booking details for as long as reasonably needed to handle your enquiry or stay, and for our own business record-keeping obligations, after which they're deleted.
Under the Privacy Act 2020 (New Zealand), you have the right to ask what personal information we hold about you, and to request that it be corrected. To make a request, or if you have any questions about this policy, contact us at enquiry@harbourviewhotel.co.nz or +64 7 825 8010.